Shipping policy
Thank you for shopping with Matchy World! We're committed to making sure your order reaches you as smoothly as possible. Below, you'll find everything you need to know about our order processing, delivery options and shipping fees.
1. Order Processing
UAE orders
Orders placed before 2 pm are prepared for next-day delivery. Orders placed after 2 pm are generally delivered within 1–2 days. Four-hour delivery is also available within Dubai for orders placed before 6 pm.
International orders
International orders are processed within 1–3 business days, excluding weekends and public holidays. You'll receive a notification once your order has been dispatched.
2. Shipping Times & Delivery
We offer delivery across the UAE and internationally. The countries we deliver to are shown at checkout. Estimated delivery times are as follows:
- UAE: Next-day delivery for orders placed before 2 pm, or generally 1–2 days for orders placed after 2 pm. Four-hour delivery is available within Dubai for eligible orders placed before 6 pm.
- GCC and wider MENA region: Approximately 2–5 business days.
- Other international destinations: Approximately 5–12 business days, depending on the destination.
Please note that delivery times are estimates and may be affected by factors beyond our control, including courier delays, weather conditions, customs clearance and public holidays.
Available delivery options are displayed at checkout.
3. Shipping Fees
UAE deliveries
Next-day delivery is free for orders worth AED 350 or more. For orders below AED 350, next-day delivery costs AED 25. Four-hour delivery within Dubai costs AED 30, and is free for orders worth AED 500 or more.
International deliveries
Shipping fees vary depending on the destination and are displayed at checkout before you complete your purchase.
4. Order Tracking
Once your order has been dispatched, you'll receive a shipping confirmation with tracking details by email or SMS, where available.
You can use these details to follow your shipment's progress. If you have any questions or need assistance tracking your order, please contact us at customercare@matchyworld.com with your name and order number.
5. Delivery Delays
We do our best to ensure your order arrives within the estimated delivery timeframe. However, occasional delays may occur due to courier issues, weather conditions, customs processing or other circumstances beyond our control.
If your order is significantly delayed, please contact us at customercare@matchyworld.com with your order number, and our team will be happy to assist.
6. Incorrect Shipping Addresses
Please ensure that your shipping address and contact details are accurate and complete when placing your order.
If you notice an error, contact us at customercare@matchyworld.com as soon as possible. We cannot guarantee that address changes can be made once an order has been dispatched.
We cannot guarantee successful delivery if incorrect or incomplete address details have been provided.
7. Lost or Damaged Orders
If your order arrives damaged or appears to be lost in transit, please contact us at customercare@matchyworld.com as soon as possible, ideally within 48 hours of delivery for damaged items. Please include your order number and photos of any visible damage, where applicable.
We'll work with our delivery partner to investigate the issue and help find a suitable resolution.
8. International Shipping, Customs & Returns
We ship internationally. For international orders, shipping fees are calculated and displayed at checkout.
Please note that customs duties, import taxes and clearance-related charges are not included in your order total. These charges, where applicable, are the customer's responsibility and must be paid at the destination.
For international returns and exchanges, customers are responsible for all associated shipping, return and exchange fees, including the cost of shipping replacement items. Original shipping charges and any customs duties or fees already paid are non-refundable.
For further information, please refer to our Returns & Exchanges policy.
9. Contact Us
Have a question about your order or delivery? We're happy to help.
For shipping enquiries and order-related assistance, email us at customercare@matchyworld.com. Our team aims to respond within 1–2 business days.
