Refund policy

Returns & Exchanges

We want you to love your Matchy World pieces. If something isn't quite right, you can request a return or exchange within 14 days of receiving your order, subject to the conditions below.

How to request a return or exchange

  1. Log in to your Matchy World account using the account icon at the top of our website and the email address you used to place your order.
  2. Open your order and select Request return.
  3. Select the item(s) you'd like to return and choose a reason. If you'd like an exchange, please mention your preferred size in the notes.
  4. Our team will review your request and email you with the next steps.

Please wait for your return request to be approved before sending any items back.

Conditions

Items must be unworn, unwashed and unused, with all original tags attached and in their original packaging.

For hygiene reasons, swimwear must be tried on over underwear, with the hygiene liner intact.

Gift cards, sale items, socks and Band-Aids cannot be returned.

Damaged or incorrect items

We're sorry if something isn't right with your order. If your item arrives damaged or you receive an incorrect item, please email customercare@matchyworld.com within 48 hours of delivery so we can look into it and help resolve the issue.

Refunds

Once we've received and inspected your return, we'll let you know whether it's approved. Approved refunds will be issued to your original payment method within 5–7 working days.

Return fees

For orders delivered within the UAE, no return fees will be deducted from your refund.

For orders delivered outside the UAE, we're happy to assist with returns and exchanges. However, all associated shipping, return and exchange fees, including the cost of shipping replacement items, are the customer's responsibility. Any applicable customs duties, taxes or clearance fees must also be paid by the customer. Original shipping charges and any customs duties or fees already paid are non-refundable.

If your requested replacement size is unavailable, you can choose a full refund to your original payment method or store credit, with no return fee.

Any questions? We're always happy to help at customercare@matchyworld.com.